Refund Policy

This page explains when a payment to cshub can be refunded and how to request it. This policy supplements our Terms of Service and does not limit any consumer rights you have under applicable law.

1. Monthly & yearly subscriptions

A subscription payment covers one billing period (monthly or yearly). Once that period has started, the payment is non-refundable, including if you stop using cshub partway through the period, except where applicable law requires a refund.

• Renewals are manual. cshub never charges your card or bank account automatically. A new period is only paid when you renew it yourself.
• Stop anytime. Simply do not renew. Your access stays active until the end of the period you have already paid for.
• Payment mistakes. If the same invoice is paid twice or the amount received exceeds the invoice, we refund the excess in full.

2. Lifetime Deal purchased directly from cshub

A Lifetime Deal bought directly from cshub (not through AppSumo) can be fully refunded within 14 days of the payment date, as long as usage is still reasonable. That means the account has not been used at high volume, such as mass broadcasts or heavy AI credit usage.

• After 14 days from payment, a Lifetime Deal is non-refundable.
• Once a refund is approved, the Lifetime Deal license is deactivated and access to that plan's features ends.

3. AI credit top-ups

• A top-up whose credits are completely unused can be fully refunded within 14 days of purchase.
• Once any credit from that top-up has been used, the top-up is non-refundable.
• Free or bonus AI credits cannot be exchanged for cash.

4. Purchases through AppSumo

If you bought cshub through AppSumo, refunds are handled entirely by AppSumo under its 60-day refund policy. Request the refund from your AppSumo account. We cannot process refunds for AppSumo purchases.

When AppSumo approves a refund, the AppSumo license is deactivated and access to that plan ends. If you want to keep using cshub, you can subscribe to a regular plan.

5. International card payments

International card payments are processed by Polar as the merchant of record. Approved refunds for these transactions are processed through Polar and returned to the card you used. You still send your request to us as usual, and we forward it to Polar.

6. How to request a refund

Send your refund request through one of these channels:

• Email support@cshub.id from the email address registered on your account.
• WhatsApp our support team. The contact is in the settings menu of your cshub dashboard.

Include your account email, business name, invoice number or proof of payment, and a short reason. We may ask for additional details to confirm the request comes from the account owner.

7. Processing time

• We reply to refund requests within 3 business days at the latest.
• Once approved, the money is returned to the original payment method within 7–14 business days. When it arrives depends on your bank, e-wallet, or card issuer.
• If the money cannot be returned to the original method (for example, a manual bank transfer), we transfer it to a bank account in the account owner's name.

8. Changes to this policy

We may update this policy. Changes do not apply retroactively to payments made before their effective date. The latest version is always on this page.