After-Sales Support Starting plan Starter

One warranty claim, buried under 200 chats asking how to use the product.

Questions with the same answer every time eat up your support team, while chats that need a decision wait in the same queue. cshub splits them: the AI answers routine questions from your documents, and anything that needs a person goes to an agent.

AI answers from your manuals, FAQs, and warranty policy
Complaints logged as tickets with a number, owner, and status
Chats assigned to agents in turn
A daily chat summary sent to your WhatsApp

Get Started Pricing

Sonix Audio Care

cshub AI is on

Reply as your team, or let the AI answer

Sample conversation

What it costs you every day without you noticing

Agents typing the same answers

How to reset, how to pair, how long the warranty lasts. The answer is in the manual, but it gets typed out hundreds of times a week.

Claims with no owner

A complaint comes in, agent A says "we'll look into it", then their shift ends. Agent B has no idea. The customer asks a third time, in a different tone.

Problems nobody sees the pattern in

Ten people complained about the same hinge this week. Because it's spread across separate chats, nobody realizes it's one problem.

A day at your business

Example day. The numbers are illustrations, not customer data.

08:00 leak

Morning shift starts. 120 overnight chats from WhatsApp, Instagram, and the website live chat.
09:30 leak

Three agents explain pairing in three different ways.
11:00 leak

A customer files the same warranty claim a second time. Yesterday's agent is off.
14:00 leak

An angry Instagram DM. Nobody has opened Instagram since morning.
17:00

Shift change. Handover happens in a group chat.
21:00 leak

Chats keep coming. Tomorrow's queue starts at 80.

What helps you most

AI Agent + Support Tickets

The AI answers how-to questions from your manual, and warranty claims go to an agent.

Upload your product manuals, FAQs, and warranty policy. The AI answers from those documents and says so when the answer isn't there. When a customer complains or asks to claim, the AI hands the chat to an agent, who logs it as a ticket with a number, an owner, and a status.

Read the feature details The feature page explains how it works in more depth.

Example conversation

Customer

my earbuds only play on one side, how do i reset them

cshub AI

Try this: put both earbuds in the case, hold the button on the case for 10 seconds until the light blinks, then pair again from your phone's Bluetooth menu.

Customer

did that, still one side. i only bought them last month

cshub AI

Sorry about that. We'll handle this as a warranty claim, and I'm connecting you to our team. Please have your order number or a photo of the receipt ready.

What runs in the background

Tiered SLA escalation

A chat no person has answered past the time limit pings the agent on WhatsApp. Still nothing, and it goes to a supervisor. AI replies don't count.

See details

Chat assignment to agents

New chats are assigned automatically: round robin, sequential, or random. Agents can be limited to seeing only their own chats.

See details

Saved replies

Answers agents use often are saved once and inserted with a click, so every agent gives the same version.

See details

Conversation reports

Chat reports by channel, plus a daily chat summary sent to your WhatsApp every morning.

See details

Your first week

Day 1

Connect every channel

WhatsApp, Instagram, Messenger, and your website live chat all go into one inbox.

Day 3

Upload manuals and FAQs

Start with the 20 questions you get most. The AI answers from those, and the rest goes to agents.

Day 7

Set time limits and chat assignment

Decide how many minutes a chat can wait, and how chats are split between agents.

How it compares to what you do now

What you do now

With cshub

Every agent retypes how-to answers

AI answers from the same manual

Warranty claims with no owner

A ticket with a number, owner, and status

Instagram DMs opened late in the day

In the same inbox as WhatsApp

Shift handover in a group chat

Chat history and tickets in one place

Late replies discovered from complaints

Past the time limit, agent and supervisor get pinged

Common questions

It says so and hands the chat to an agent. Questions it often can't answer show you which documents to add.

Chat assignment can be limited to agents whose shift is active, so chats don't land on someone who has gone home.

WhatsApp (a regular number or WhatsApp Business API), Instagram, Messenger, Telegram, and website live chat.

The chat is the conversation. The ticket is the case: a claim, return, or complaint that has to be resolved. A ticket has an owner and a status, so open cases stay visible even after the chat goes quiet.

You decide. Once a chat is handed to an agent, the AI can stop replying in that chat so the customer doesn't get two answers.