From the first question to payment, inside WhatsApp.
AI Commerce does a sales admin's job: answering product questions, building the cart, calculating shipping, and sending the invoice. Product data, prices, and stock come straight from your database. Admins take the unusual cases.
Medan T-Shirt Wholesale
cshub AI is on
cshub AI
Sample conversation
Hundreds of WhatsApp chats a day, mostly the same questions: "how much?", "what colors?", "is L still in stock?", "shipping to Jakarta?". Slow replies send buyers to the marketplace. A 24-hour admin isn't affordable yet, and the busiest hours are at night.
The AI strings seven steps into one conversation: browse, variant, recommendation, cart, shipping, checkout, and invoice. It remembers the cart and the customer's details the whole way through.
What it does
Product discovery
Ask "what do you sell?" and the AI lists the categories. Ask about a product and it sends the photo, price, and variants. If a product doesn't exist, the AI says so.
Help choosing a size
A customer says "I'm 170cm and 65kg, what size?" The AI suggests L or XL based on the fit they want and checks variant stock on the spot.
Cart by chat
Add items, change quantities, remove things, or check the cart in plain chat. A side question like "do you have dresses too?" doesn't wipe the cart.
Shipping rates (Biteship)
Reads the address and postal code from free text, and won't mistake a block number like "Blok B1" for a postal code. Shows couriers with price and delivery estimate, and asks for address and postal code in one message.
Checkout to invoice
Recaps items, subtotal, shipping, and total, creates a real transaction in the database, and sends a unique invoice link at account.cshub.id/invoice/<uuid>. The cart is cleared after checkout to prevent duplicate orders.
Order tracking
Customers can check order status, tracking number, and delivery estimate from the chat without asking an admin.
How it works
The customer writes normally
Typos, abbreviations, and slang ("item", "marun", "brp", "udh", "lanjut ka") are all understood.
The AI runs several steps
In one reply it can check the catalog, variants, and stock, suggest a size, add to cart, read the address, calculate shipping, and create the invoice.
Invoice sent, order recorded
The invoice link goes into the chat. The customer pays on the invoice page instead of transferring to an account number typed in chat. The order shows up in your dashboard labeled "AI Chatbot".
Where it fits
Fashion brand with many variants
A catalog of 200+ SKUs in different colors and sizes. "Any L in maroon?" gets a photo, the price, and an add-to-cart option in one reply.
Food business with busy meal times
Chats stack up at lunch and dinner. The AI takes routine orders (set A, set B, bundles), calculates same-day delivery, and sends the invoice.
Digital products, services, or large catalogs
E-books, online classes, coaching, or a catalog with hundreds of SKUs. The AI reads from your product database, with no hand-written scripts.
Often used together
AI Agent
AI that knows your products and services, answers naturally, and can create orders
- Answers come from your own business data (RAG)
- Recommends products based on what the customer needs
- Calculates shipping, checks availability, and creates transactions
- Customers get a quick answer even when your admins are busy
Online Store (E-Commerce)
Your own online store with checkout, outside the marketplaces
- The store carries your name and your look
- No 8-12% marketplace commission
- Customer data stays in your account
- Set up upsells, cross-sells, and bundles however you want
AI Appointment Booking
AI that books appointments from WhatsApp chats and reads messages the way customers actually write them
- Customers chat normally, and nobody retypes anything
- Phrases like "tomorrow" or "half past 12" become an exact date and time
- The AI turns down bookings on closed days or outside your hours
- Appointments are saved to the CRM calendar and can be linked to a transaction
Try this feature in your business
7 days free, no credit card. Setup takes about 5 minutes.