Every chat lands in one inbox.
Customers message you on WhatsApp, Instagram, Messenger, Telegram, or your website's live chat. Your team answers all of it from the cshub inbox, so nothing gets missed.
app.cshub.id · Inbox
Sample viewInbox
All channels- S Sari Wulandari Live chat earbuds only play on one side Waiting S Sari
- M Maya Lestari Telegram can i move it to thursday Over 5 min · escalated to supervisor Waiting A Andi
- D Dimas Pratama Messenger court free at 7pm? Waiting R Rudi
- B Budi Santoso Instagram shipping to medan? Waiting S Sari
- R Rina Aulia WhatsApp maroon dress in L? Waiting A Andi
You have WhatsApp, Instagram, Facebook, and Telegram. Your team keeps four apps open. Chats pile up, some get two replies, some get none. Customers give up and leave.
All chats sit in one inbox. The team works from one screen, and every chat has a clear owner. Replies go out sooner because nothing is buried in another app.
What it does
One inbox for every channel
WhatsApp, Instagram, Messenger, Telegram, and live chat all arrive in the same place. Filter by channel or status.
Several agents, no collisions
Chats can be assigned automatically, for example in rotation, so one customer isn't handled by two people.
Quick replies
Answers you send all the time (greetings, price list, opening hours, how to book) are one click away.
Labels and categories
Tag contacts as "Hot lead", "VIP", or "New patient" so priority chats are easy to find.
How it works
Connect your channels
Scan a QR code for WhatsApp, or log in with Facebook and Instagram. You do it once.
Chats come in
Every message from any connected channel shows up in the cshub inbox.
Reply, reassign, or close
Answer it, hand it to another agent, or mark it done, all from the same screen.
Where it fits
Online shop with 5 admins
Each admin used to work from their own WhatsApp, and messages slipped through. Now they all reply from the shared inbox with the full history in view.
Car rental getting chats on WhatsApp and Instagram
Questions about cars and prices come in through WhatsApp and Instagram DMs. Everything is in one inbox, so the admin can see what still needs an answer.
Dental clinic with rotating front-desk staff
Morning and afternoon receptionists use the same inbox. The afternoon shift can read the morning's patient conversations without asking again.
Often used together
Leads Pipeline (Kanban)
Every lead on a visual board, dragged from "New" to "Closed"
- See how many leads sit at each stage
- Leads stop slipping through the follow-up cracks
- Estimate next month's revenue from the pipeline
- Every lead has notes, history, and reminders
AI Agent
AI that knows your products and services, answers naturally, and can create orders
- Answers come from your own business data (RAG)
- Recommends products based on what the customer needs
- Calculates shipping, checks availability, and creates transactions
- Customers get a quick answer even when your admins are busy
Support Tickets
Log customer complaints and requests until they're resolved
- Every complaint gets a ticket number, so it doesn't get lost in the chat
- The team can see what's urgent, normal, or can wait
- Reports on response time and resolved tickets
Try this feature in your business
7 days free, no credit card. Setup takes about 5 minutes.