AI that looks after your leads around the clock.
Lead Intelligence ties cshub's AI features together. Each lead is scored and moved to the right stage, bookings are checked for conflicts, and sales go through to checkout. You hear about it when a person needs to step in.
app.cshub.id · Lead Intelligence
Sample viewBudi Santoso
WhatsApp · Business plan
Lead score
Signals from the chat
- Asked about the yearly price
- Asked how to pay
- Asked for a start date
AI steps back, chat goes to Andi · WhatsApp alert sent
Leads arrive from every channel, but the serious ones go cold because follow-up is late. Agents can't tell which chats matter and which can wait. Bookings clash, shipping gets miscalculated, a chat sits for two hours. You notice only after revenue drops.
The AI scores each chat as it arrives. Serious leads move up, key moments go to the right agent, and stuck chats are escalated in tiers. Each morning you get a lead and order summary without opening the dashboard.
What it does
Qualify and route leads
The AI reads each conversation, decides whether it's a real prospect, and moves the contact to the right stage on the board.
Hand off at the right moment
The AI steps back and calls an agent when a customer is ready to pay, raises a sensitive complaint, or wants to negotiate. The agent gets the chat with full context.
Bookings without clashes
The AI checks availability, records the booking from the chat, and declines slots that are full. Nobody has to keep opening the calendar.
Sales through to checkout
Add products to the cart, calculate shipping, and send the invoice, all in one WhatsApp conversation.
Tiered escalation
No human reply within your time limit? The alert goes to the first agent, then the next, until someone picks it up.
Daily report to the owner
Every day you get a summary of new leads, plus an alert for each new order, sent to WhatsApp.
How it works
Turn it on and set the criteria
Describe what a serious prospect looks like for your business, when the AI should hand off, and the escalation time limit. Plain language is fine.
The AI scores each chat
Every message is assessed: prospect or not, urgent or casual, needs a booking, shipping, or checkout. The AI acts without waiting on you.
You stay in control
Leads move through the pipeline, agents get the handoffs that matter, and you get a daily summary to review.
Where it fits
Fashion store with hundreds of chats a day
The AI separates buyers from browsers, moves serious ones to "Negotiating", and hands off to an admin when a customer asks for a discount.
Car rentals and clinics
A customer asks "can I come Saturday morning?" The AI checks availability, offers an open slot or unit, and books it without a clash.
Support teams working in shifts
Chats that arrive at midnight are answered by the AI. If one sits for more than 15 minutes during working hours, the alert goes to the agent on duty.
Often used together
AI Agent
AI that knows your products and services, answers naturally, and can create orders
- Answers come from your own business data (RAG)
- Recommends products based on what the customer needs
- Calculates shipping, checks availability, and creates transactions
- Customers get a quick answer even when your admins are busy
Response Escalation (SLA)
Every chat needs a human reply within a set time. If it's late, the agent gets a WhatsApp ping
- Late chats trigger an automatic reminder to the agent
- See who is slow to reply, right from the inbox
- If the agent stays silent, the alert moves up to their lead
- Fewer customers leave because they waited too long
Leads Pipeline (Kanban)
Every lead on a visual board, dragged from "New" to "Closed"
- See how many leads sit at each stage
- Leads stop slipping through the follow-up cracks
- Estimate next month's revenue from the pipeline
- Every lead has notes, history, and reminders
Try this feature in your business
7 days free, no credit card. Setup takes about 5 minutes.