Routine questions answered by a bot, 24 hours a day.
A keyword chatbot for the questions you get over and over: prices, address, opening hours, how to order, how to book. Your admins can spend their time on chats that need a person.
Dapur Bu Sri
cshub AI is on
Bot
Sample conversation
Every day, dozens of customers ask the same things: "how much is it?", "what's shipping to Jakarta?", "what time do you open?". Your admin types the same answers again and again.
Set the bot up once and routine questions keep getting answered. Admins only step in after the first few messages.
What it does
No technical skills needed
Enter a keyword and its answer. "Price" sends the catalog, "Address" sends a Google Maps link. No code.
If-then logic
A customer types "order", the bot asks which product, then sends a checkout link. The flow walks them through it.
Works on many channels
Set it up once and it runs on WhatsApp, Instagram, Messenger, Telegram, and website live chat.
Hands off to an admin
If a customer types "talk to admin" or the bot can't match a keyword, the chat goes to a human agent.
How it works
List the common questions
Write down the 20-30 questions you get most, with the answers you usually send.
Set keywords and replies
Create rules like "if the customer types X, reply with Y". Replies can be text or images.
Turn it on and watch
The bot runs around the clock. Check the report to see which questions come up most and which ones have no answer yet.
Where it fits
Repair shop or store that gets asked about hours
A customer writes "what time do you open?" and the bot replies with hours, address, and a Google Maps link.
Rental business asked about requirements
A customer types "requirements" and the bot sends the list of documents to bring and the deposit terms.
Reseller with a fixed catalog
A customer types "catalog" and the bot sends the wholesale price list as a PDF.
Often used together
AI Agent
AI that knows your products and services, answers naturally, and can create orders
- Answers come from your own business data (RAG)
- Recommends products based on what the customer needs
- Calculates shipping, checks availability, and creates transactions
- Customers get a quick answer even when your admins are busy
Omnichannel Inbox
Reply to WhatsApp, Instagram, Messenger, Telegram, and live chat from one inbox
- No more jumping between apps
- Faster replies mean fewer customers going elsewhere
- Every contact's chat history in one place
- Several agents can work the inbox without stepping on each other
Channel Management
Connect official WhatsApp API, regular WhatsApp, Instagram, Facebook, Telegram, and live chat
- Supports more than 5 chat channels
- Turn each channel on or off
- Set an AI Credit quota per channel
Try this feature in your business
7 days free, no credit card. Setup takes about 5 minutes.