A customer's AC starts leaking a week after the service, and the chat lands on the phone of a technician up a ladder.
A service business runs in two places at once: at the customer's home and in the chat. cshub books visit times from chat and keeps every complaint on file until it's resolved.
- Visits scheduled by day and time
- Complaints and warranty claims have an owner and a status
- New chats assigned in turn to the admin on duty
Sejuk AC Service
cshub AI is on
cshub AI
Sample conversation
What it costs you every day without you noticing
Warranty claims that sink
A customer complains in chat and the admin says "we'll check". Three days without news, and they post a one-star review.
Technician schedules that clash
Two homes on opposite sides of town both get 10 a.m., and there's only one technician. One of them waits all day.
Customers who forget routine service
An AC should be cleaned every 3-4 months. Nobody reminds them, so they only message again when it breaks, or they call someone else.
A day at your business
Example day. The numbers are illustrations, not customer data.
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07:30 leak
Admin opens WhatsApp: 20 chats, a mix of service requests and complaints.
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09:00
Technicians head out. The schedule is in a group, the addresses in other chats.
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11:00
A customer asks where the technician is. The admin calls each technician in turn.
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13:30 leak
Last week's warranty claim still has nobody on it.
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16:00 leak
Two visits promised for the same time.
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20:00 leak
A request for a service tomorrow morning comes in. Answered tomorrow afternoon.
Tickets + Chat Assignment
Every complaint has a number and an owner until it's closed.
Complaints and warranty claims are recorded as tickets with a number, an owner, and a status. New chats are assigned automatically, in turn, to the admin on duty. Any chat past the time limit without a human reply pings the admin, then you, on WhatsApp. The AI can take down the first details of a complaint and hand it to an admin.
Read the feature details The feature page explains how it works in more depth.Example conversation
Customer
cshub AI
Customer
cshub AI
What runs in the background
Visit appointments from chat
A customer asks for "tomorrow morning", and the AI matches it to your working hours and books the visit. Times outside those hours are turned down.
See detailsEscalation when a chat gets stuck
A chat no person has answered past the time limit pings the admin who owns it. Still nothing, and it goes to you.
See detailsNext-service reminders
Label customers by the month they were serviced. When it's time, pick that label and send a reminder with each person's name.
See detailsDaily chat report
Every morning yesterday's chat summary lands in your WhatsApp, including chats still unanswered.
See detailsYour first week
Connect WhatsApp and invite your admins
Chats collect in one inbox, and every admin or technician has their own account.
Enter working hours and services
The AI only offers visit times within those hours.
Start logging complaints as tickets
This week's warranty claims go into tickets. By next week you can see which ones take longest to close.
How it compares to what you do now
Common questions
There's an Android and iPhone app. Technicians can open the customer chats assigned to them and reply from the job.
Yes. Same pattern: customers ask for a pickup or visit time, complaints come in now and then, and regulars need reminding.
Yes. Agents can be limited to the chats assigned to them, while the owner sees everything.
Choose round robin, sequential, or random. You can also limit it to staff whose work schedule is active.
Send a payment link from the chat when the work is finished. The payment is recorded in that customer's transactions.
Businesses with similar problems
Product Customer Service
Warranty claims buried under hundreds of how-to questions.
- How-to questions answered by AI from your manuals
- Complaints and warranty claims become tickets with an owner
- Chats past the reply time limit ping an agent automatically
Clinics, Dentists & Health
Doctors booked solid at the wrong hours, empty at the others.
- Practice hours set per doctor
- Appointments booked from chat, even "tomorrow at half four"
- Hours outside practice turned down, with other options offered
Equipment & Space Rental
Know what's free on those dates without opening the notebook.
- Stock counted per rental date, not by what's in the warehouse
- Multi-day prices calculated for you
- Late or damaged returns logged as their own ticket
Try it first, free for 7 days.
No credit card needed, and you can stop any time.
Starting plan Starter