Everything your team uses, from the first chat to payment.
A shared inbox for every channel, bookings, an online store, an AI agent, and reports. Open any feature to see how it works in a business like yours.
24 features · 7 categories
Dashboard
How the business is doing today, on one screen
Communication
Answer chats, log bookings, and handle complaints from one inbox
Omnichannel Inbox
Reply to WhatsApp, Instagram, Messenger, Telegram, and live chat from one inbox
- No more jumping between apps
- Faster replies mean fewer customers going elsewhere
- Every contact's chat history in one place
- Several agents can work the inbox without stepping on each other
Leads Pipeline (Kanban)
Every lead on a visual board, dragged from "New" to "Closed"
- See how many leads sit at each stage
- Leads stop slipping through the follow-up cracks
- Estimate next month's revenue from the pipeline
- Every lead has notes, history, and reminders
Support Tickets
Log customer complaints and requests until they're resolved
- Every complaint gets a ticket number, so it doesn't get lost in the chat
- The team can see what's urgent, normal, or can wait
- Reports on response time and resolved tickets
Response Escalation (SLA)
Every chat needs a human reply within a set time. If it's late, the agent gets a WhatsApp ping
- Late chats trigger an automatic reminder to the agent
- See who is slow to reply, right from the inbox
- If the agent stays silent, the alert moves up to their lead
- Fewer customers leave because they waited too long
AI Appointment Booking
AI that books appointments from WhatsApp chats and reads messages the way customers actually write them
- Customers chat normally, and nobody retypes anything
- Phrases like "tomorrow" or "half past 12" become an exact date and time
- The AI turns down bookings on closed days or outside your hours
- Appointments are saved to the CRM calendar and can be linked to a transaction
Marketing
Online store, promo pages, and bulk messages
Online Store (E-Commerce)
Your own online store with checkout, outside the marketplaces
- The store carries your name and your look
- No 8-12% marketplace commission
- Customer data stays in your account
- Set up upsells, cross-sells, and bundles however you want
Page & Form Builder
Build landing pages, bio links, and forms without code
- A campaign page in under an hour, without waiting on a developer
- Form submissions go straight into the pipeline
- A bio link like Linktree, connected to your CRM
- Duplicate a page to test different versions (A/B test)
Link Tracking & Shortener
Short links you can track, so you know who clicked and from where
- See which ad or post brings in the most conversions
- Short links on your own domain
- Send people to different destinations by device or time
Mass Broadcast
Message thousands of contacts at once on WhatsApp, Instagram, and Messenger
- Reach thousands of contacts from one screen
- Each message is personalized (name, city, and more)
- Schedule it for the time you choose
- Delivered, read, and replied reports
Find Prospects
Collect phone numbers and WhatsApp groups from public sources to reach new prospects
- Build a prospect list without running ads
- Pull contacts and WhatsApp groups from a specific area
- Send the results to a broadcast or manage them in the CRM
Products & Orders
Products, stock, rental units, and customer orders
Products, Stock & Rental Units
Products, variants, stock, prices, and rental units in one place
- Stock goes down when an order comes in, so you don't sell what you don't have
- Each variant (size, color, unit) has its own stock
- Daily or hourly rental products with a unit count
- Tiered wholesale pricing (1 pc, 10 pcs, 100 pcs)
Order Management
All orders from your store and from chat in one list
- Order status is always current (paid, shipped, completed)
- Shipping tracking numbers saved automatically
- Refunds and returns on record
Cart Recovery
Customers who didn't finish paying get an automatic WhatsApp reminder
- Orders that almost got away get a second chance
- A personal message: "Hi {name}, still interested in {product}?"
- Offer a discount code to people who are still on the fence
- See how many carts came back and checked out
Automation & Channels
AI and bots that help answer chats, plus channel connections
Lead Intelligence
AI that scores, routes, and looks after every lead from the first chat to the close
- The AI scores each chat and moves the lead to the right pipeline stage
- It knows when to bring in a human, for example when a customer is ready to pay
- Chats left unanswered past your time limit are escalated automatically
- The owner gets a daily lead and order summary on WhatsApp, no dashboard needed
Keyword Chatbot
A bot that replies based on keywords. No AI needed, and it works right away
- Common questions get answered automatically
- Keeps replying outside working hours
- Customers get the information right away
- About 30 minutes to set up, no technical skills needed
AI Agent
AI that knows your products and services, answers naturally, and can create orders
- Answers come from your own business data (RAG)
- Recommends products based on what the customer needs
- Calculates shipping, checks availability, and creates transactions
- Customers get a quick answer even when your admins are busy
AI Commerce
AI that handles sales chats until the customer pays, right inside WhatsApp
- The AI answers repeat sales questions, and orders close in WhatsApp
- Browse, pick a variant, get shipping, check out, and receive an invoice in one conversation
- Built-in safeguards: the AI never shares bank account numbers in chat and never promises COD on its own
- Admins only handle the cases that need a human decision
Channel Management
Connect official WhatsApp API, regular WhatsApp, Instagram, Facebook, Telegram, and live chat
- Supports more than 5 chat channels
- Turn each channel on or off
- Set an AI Credit quota per channel
Reports
Revenue, chat, and team performance numbers
Settings
Business profile, team access, and billing
Master Data
Contacts, labels, categories, chat templates, and media library
- A tidy contact database with labels and history
- Chat templates ready to insert while you reply
- A media library you can reuse for broadcasts and posts
Business & Team Settings
Business profile, team roles and permissions, and brand look
- Add team members with different roles (admin, agent, finance)
- Set permissions per feature, such as who can see reports
- Set your brand logo, colors, and font
Billing & Top-up
Current plan, usage, AI Credit top-ups, and invoice history
- Track your AI Credit balance and quota
- Your plan renews automatically, so service doesn't stop
- Invoice history for audits and taxes
Feedback & Support
Request features, report bugs, or contact the support team
- A direct line to the cshub product team
- Track the status of your requests
- A user community for sharing how you work
Try this feature in your business
7 days free, no credit card. Setup takes about 5 minutes.