Every tool you need to sell online.

Dashboard Home

See revenue, leads, and unanswered chats at a glance

• See this month's revenue without calculating
• Get alerts when chats sit unread > 10 minutes
• Monthly KPI vs last month auto-computed

Omnichannel Inbox

Reply to WA, IG, Messenger, Telegram, livechat from 1 place

• Save time — no more switching between apps
• Faster replies = higher closing rate
• Per-contact chat history, neat & trackable
• Multiple agents without conflict

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Leads Pipeline (Kanban)

See every lead on a visual board, drag from "New" to "Closed"

• Know exactly how many leads at each stage
• No more leads "slipping through" follow-up
• Forecast next month revenue from pipeline
• Every lead has notes, history, and reminders

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Support Tickets

Track customer complaints & requests so nothing falls through

• Every complaint gets a ticket number — never forgotten
• Team knows priority (urgent / normal / low)
• Response time & resolution rate reports

Response Escalation (SLA)

Every customer chat must get a human reply within X minutes — late, the agent gets pinged on WhatsApp

• No customer chat left hanging — late replies auto-ping the agent
• Spot slow responders: monitor CS & sales performance in real time
• Tiered alerts — agent stays silent, it escalates to their lead
• Fewer lost sales from customers who got tired of waiting

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AI Appointment Booking

AI-powered booking agent inside WhatsApp — understands customers as they actually write

• Customers chat naturally — no admin retyping required
• Relative time ("tomorrow", "half past 12") becomes an exact date & time
• AI refuses bookings on closed days or outside slots — no broken promises
• Appointments land directly in your CRM calendar, ready for the team to act on

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Online Store (E-Commerce)

Build your own online store with checkout, no marketplace needed

• Your own brand, not "a stall on marketplace"
• No 8-12% marketplace fees
• Customer data belongs to you, not the platform
• Upsell, cross-sell, bundle however you like

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Page & Form Builder

Build landing pages, bio links, and lead forms without code

• Build campaign landing < 1 hour, no dev needed
• Lead capture forms feed pipeline automatically
• Linktree-like bio link, but integrated
• A/B test pages to find best converting

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Link Tracking & Shortener

Trackable short links — know who clicked from where

• Know which ad/post converts best
• Branded short links on your own domain
• Redirect based on device / time

Mass Broadcast

Send messages to thousands of customers at once — WA, IG, Messenger

• Reach thousands with one click
• Personalize per customer (name, city, etc.)
• Schedule at optimal times
• Delivery / read / reply reports

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Find Prospects

Gather phone numbers & WA groups from public sources for new reach

• Get new prospects without ads
• Scrape WA groups / contacts from area
• Results go straight to broadcast or CRM

Product & Stock Management

Catalog products, variants, stock, prices — all in one place

• Real-time stock — never sell out-of-stock
• Variants (size, color) each with own stock
• Tiered wholesale pricing (1pc, 10pc, 100pc)
• Multi-angle photos per product

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Order Management

See all orders from your store & marketplaces in one list

• Real-time order status (paid, shipped, done)
• Shipping tracking number integrated
• Refund & returns tracked

Cart Recovery

Customers who didn't check out? Auto follow-up brings them back

• Recover 10-15% revenue usually lost
• Personal auto-message "Hi {name}, still want {product}?"
• Send discount codes for the hesitant
• Track recovery rate

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Lead Intelligence

One AI brain that scores, routes, and guards every lead — from first chat to checkout

• AI scores every chat & moves the lead to the right pipeline stage — automatically
• Knows exactly when to bring in a human agent at the critical closing moment
• Auto-escalates when a chat sits unanswered beyond your set time
• Owner gets a daily summary of new leads & order alerts — without opening the dashboard

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Keyword Chatbot

Auto-reply bot based on keywords — no AI needed, works instantly

• Answer repetitive questions effortlessly
• 24/7 hours even when team sleeps
• Customers get instant info = happier faster
• Setup 30 min, no tech skills needed

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AI Agent

AI that understands your products, replies naturally, even creates orders

• AI understands your business context (RAG)
• Recommends products based on customer needs
• Calculates shipping & creates orders auto
• Closing rate up because of fast & relevant responses

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AI Commerce

Not just another AI assistant — one that closes & drives sales across every industry

• AI handles 80% of repetitive sales chats — closing happens right inside WhatsApp
• Browse → variant → shipping → checkout → invoice, all in one conversation
• Anti account-leak & anti COD-commit — production-ready guardrails
• Human admins focus on the 20% edge cases that actually need a human touch

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Channel Management

Setup WA Official, WA Unofficial, IG, FB, Telegram, livechat integration

• Support 5+ popular chat channels
• Toggle online/offline per channel
• Set AI Credit quota per channel

Reports & Analytics

See revenue, conversion, agent performance — all in 1 dashboard

• Daily / weekly / monthly revenue auto-charted
• Funnel: chats → leads → closing
• Agent performance: who closes most
• Export to Excel/PDF for meetings

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Master Data

Contact database, tags, categories, chat templates, media library

• Tidy contact database with tags & history
• Quick-call chat templates while replying
• Reusable media library for broadcasts & posts

Business & Team Settings

Business profile, team role & permission, brand customization

• Add team members with role (admin/agent/finance)
• Per-feature permission control
• Brand customization (logo, color, font)

Billing & Topup

Active plan, usage report, AI Credit topup, invoice history

• Track AI Credit balance & usage quota
• Auto-renew without downtime
• Invoice history for audit/tax

Feedback & Support

Request features, report bugs, contact support team

• Direct channel to cshub product team
• Track your request status
• Seller community for sharing strategies