cshub vs Kommo for WhatsApp CRM in Indonesia
Kommo (formerly amoCRM) is popular with global agencies. cshub is built for the Indonesian market. Here's how they differ.
Kommo (formerly amoCRM) is a global messaging CRM used by agencies and B2B sales teams in Europe and Latin America. cshub is built for businesses in Indonesia whose customers come in through chat: online shops, rentals, clinics, salons, venues, and repair services. It's in Indonesian, uses local payments (Midtrans, QRIS), connects to local shipping (Biteship, RajaOngkir), and is priced for small businesses. This comparison covers WhatsApp CRM features, pricing, local support, and integrations.
Quick verdict
If your team is a multinational B2B sales team with complex CRM workflows and a need for deep API customization, Kommo fits. If you're a small business in Indonesia that needs WhatsApp CRM, online selling, and bookings at an affordable price with local support, cshub fits better and costs far less.
Feature comparison
| Feature | cshub | Kommo | Notes |
|---|---|---|---|
| WhatsApp CRM | Built in (whatsmeow + Cloud API) | Through an integration (extra cost) | cshub is cheaper if WhatsApp is your main channel |
| Indonesian language (UI + support) | ID/EN/MS | EN/ES/RU (limited ID) | cshub is easier for teams that don't work in English |
| AI sales agent | Yes (learns your catalog + creates transactions) | Salesbot (rule-based + LLM add-on) | cshub's AI connects directly to the catalog and checkout |
| Online store + checkout | Yes (built in) | No (CRM only) | Kommo needs extra tools for online selling |
| Local payment gateway | Midtrans (bank, e-wallet, QRIS) | Stripe/PayPal (custom integration) | cshub works for Indonesian payments out of the box |
| Shipping integration | Biteship + RajaOngkir | None (custom integration) | cshub works for Indonesian online stores out of the box |
| Kanban pipeline | Yes | Yes (Kommo's specialty) | Kommo goes further for B2B sales |
| WhatsApp broadcast | Yes (built in, ban-safe sending) | Through an add-on / third party | cshub costs less |
| Affiliate program | Yes (5-tier recurring) | Not available | Rare at this price point |
| Mobile app | Yes (iOS & Android) | Yes | Even |
| API customization | REST API + webhooks | API + large integration marketplace | Kommo wins for developer-heavy customization |
Pricing comparison
cshub
Free forever (Trial). Paid plans Rp 300k to 2.5M/month (Starter, Migration, Bisnis).
Kommo
From around USD 15/user/month (about Rp 230k/user/month). Advanced USD 25, Enterprise USD 45.
Verdict: For a team of 5, Kommo comes to about Rp 1.1M/month. cshub Starter is Rp 300k/month, roughly 70% less for a small business team.
Where cshub is stronger
- Far more affordable for small businesses in Indonesia
- In Indonesian (UI, support, documentation)
- Local payment gateway (Midtrans) works without complicated setup
- Biteship + RajaOngkir shipping already connected
- Online store, bookings, AI agent, and WhatsApp CRM in 1 system
- Local support team in Sukabumi, reachable on WhatsApp
When Kommo is the better fit
- You're a multinational B2B team with advanced CRM needs (complex deal stages, in-depth sales forecasting)
- You need a very wide range of global integrations (Kommo has 200+ through its marketplace)
- Your use case calls for very specific, deep API customization
Frequently asked
Can cshub replace Kommo?
For small businesses in Indonesia that need WhatsApp CRM, online selling, and automation, cshub covers more and costs much less. For multinational B2B teams with advanced CRM workflows, Kommo is still a strong option.
Does cshub support the official WhatsApp Cloud API?
Yes. cshub supports the WhatsApp Cloud API (Official Business API) and unofficial WhatsApp through whatsmeow. Pick based on your budget and compliance needs.
How do I move from Kommo to cshub?
The cshub team helps: export your contacts from Kommo, import them into cshub, rebuild the kanban pipeline, and configure WhatsApp. It usually takes 3-7 business days depending on data volume.
Does cshub have an API comparable to Kommo?
cshub has a REST API and webhooks for the main resources (contacts, transactions, broadcasts, AI agent). Its integration options aren't as broad as Kommo's, but they cover what most small businesses in Indonesia need.
Which is better for a small sales team?
cshub. There's a free Trial plan to start, with paid plans from Rp 300k/month (Starter). Kommo needs several times the budget for comparable features.
Try it with your own business data
Free for 7 days, no credit card, no contract. The cshub team helps you move your data.