Support
How can we help?
Questions about your account, billing, or how to use cshub? Reach our team on WhatsApp or by email. We reply as fast as we can during business hours.
Contact us
Support email
For detailed questions, billing, or sending screenshots.
Privacy & data
Account deletion, data export, or questions about your personal data.
Support hours: Monday–Friday, 09:00–17:00 Western Indonesia Time (UTC+7), excluding national holidays. Messages outside these hours are answered the next business day.
To get it sorted faster, include your account email, business name, and a screenshot of the issue.
FAQ
Frequently asked questions
Click Start free on this site, sign up with your email, then enter the verification code we send to your inbox. You will then be guided through creating your first business and can start using cshub right away.
On the login page, choose Forgot password, enter your account email, and follow the reset link we send you. If the email does not arrive, check your spam folder or contact us on WhatsApp.
Open the Device menu, add a new device, then scan the QR code with WhatsApp on your phone (Linked devices → Link a device). In the mobile app you can also use a pairing code instead of scanning a QR code. For the official WhatsApp Business API, choose the Cloud API connection in the same menu.
You can see your plan and invoices in your business Billing menu. For payment questions or refund requests, email support@cshub.id. The full terms are in our Refund Policy.
Yes, for iOS and Android. Sign in with the same cshub account, and your data stays in sync with the web version. Details and download links are on the Mobile App page.
In the mobile app, go to Settings → Account → Delete account. Note that deleting an owner account also deletes the businesses it owns, along with their data. You can also request account deletion by emailing privacy@cshub.id from your registered email address.